Obtaining support

If you are experiencing issues with your miniDSP SHD that are not resolved by this manual and by following the trouble-shooting steps above:

1. Check the miniDSP forums to see if this issue has already been raised and a solution provided.

2. Contact miniDSP via the support portal at support.minidsp.com with:

   a. The firmware versions obtained from the Display Versions button in miniDSP Device Console.

   b. A clear explanation of the symptoms you are seeing.

   c. A description of troubleshooting performed and your results.

   d. (Recommended) For quickest resolution of your issue, include the current program snapshot. This can be obtained from the Device Console Settings screen.