If you are experiencing issues with your miniDSP SHD that are not resolved by this manual and by following the trouble-shooting steps above:
Check the miniDSP forums to see if this issue has already been raised and a solution provided.
Contact miniDSP via the support portal at support.minidsp.com with:
a. The firmware versions obtained from the Display Versions button in miniDSP Device Console.
b. A clear explanation of the symptoms you are seeing.
c. A description of troubleshooting performed and your results.
d. (Recommended) For quickest resolution of your issue, include the current program snapshot. This can be obtained from the Device Console Settings screen.